True Refrigeration Parts Lookup Guide

To look up a True refrigerator part, start with the complete cabinet model and serial number, then confirm the replacement part number in equipment-specific documentation. A cabinet family, door size or similar-looking component is not enough to establish fit.

Shop True refrigerator and freezer parts or request help matching a True part. For parts assistance, call 631-873-0509.

True serial number lookup and parts diagrams

1. Photograph the equipment data plate. Record the full model, every suffix and the serial number. Keep the photograph so a worn character can be checked against the original.
2. Use the correct manufacturer resource. True's serial number lookup provides unit information. Its technical support page also provides an online parts search with expanded parts views; registration is required for that parts search.
3. Identify the assembly before the individual part. Note whether the repair concerns a door, drawer, lid, evaporator, condenser or controller. Record the diagram reference and full part number.
4. Compare the current listing. Check any left/right or top/bottom option, dimensions, mounting and electrical information against the equipment documentation. Confirm a superseded number before substituting it.

True prep table parts: TSSU and TPP identification

For a True sandwich/salad or pizza prep table, include the complete model rather than only the TSSU or TPP family name. Photograph the lid or drawer assembly and indicate its position on the cabinet. This identifies the area being repaired; it does not confirm that a listed component fits every model in that family.

• Lids and brackets: record the complete assembly reference and photograph the hinge and mounting points. Compare the 870318 lid assembly, 870354 lid assembly or 861551 center lid bracket only when that reference matches your parts documentation.
• Drawer slides: record the rail length, left/right side, top/bottom position and mounting arrangement. The 985738 top-left drawer slide is a distinct reference; the side or position cannot be selected by appearance alone.
• Door gaskets: confirm the original number, attachment profile and the measuring method specified in the listing. Use our commercial refrigerator gasket measuring guide to prepare the details.

True kegerator and beer cooler parts lookup

First identify whether the required component belongs to the refrigerated cabinet, its door or the dispensing assembly. Send the cabinet model and serial number plus any separate markings on the component. A cabinet part and a dispensing component are not interchangeable simply because both are used on a beer cooler.

What to send for a part match

Provide the model/serial photo, complete original part number, one photo showing where the part sits, and close-ups of its connections and mounting. For controls, include the controller label and probe reference. For motors, include the motor label and mounting arrangement. Have the fault diagnosed before ordering an electrical part.

True parts lookup questions

Can I find a part using only a True model number?

The model narrows the search, but include the serial number and complete original part reference to check the specific unit. Do not assume every cabinet with a similar model name uses the same component.

Where can I find a True refrigerator parts diagram?

Start with True's official technical support resources and its serial-based online parts search. Use the relevant assembly view to identify the reference, then compare it with the product listing before ordering.

Can I order a gasket by outside dimensions alone?

No. Match the attachment profile, selected size and the listing's measuring method as well as the equipment reference. Similar dimensions can conceal a different mounting profile.

Does an error code identify the replacement control?

No. An alarm is a diagnostic clue. Identify the controller and follow the equipment-specific checks first. Our True refrigerator error-code guide explains the information to gather.

What if the part number is missing?

Send the model and serial plate, part photographs, location and measurements through our part identification request. Resolve uncertain fitment before ordering.

Browse available True parts. PartsDirectOnline serves U.S. customers from Long Island, New York; confirm fitment and the product's current shipping information before purchase.