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Returns and Refund Policy
This Returns and Refund Policy outlines the conditions, timeframes, and fees associated with returning products purchased from PartsDirectOnline. Please review this policy carefully before submitting a return request.
All return items due to anything other than a defective product are subject to a 25% restocking fee.
All returned items must be in original unopened packaging.
All returned items must have restocking number provided by PARTSDIRECT, NO EXCEPTIONS.
CUSTOMER is responsible for all shipping cost.
CUSTOMER has a 10-day lead time to return items with 25% restocking fee 15-day lead time has 50% Restocking fee, after 15 days no returns are accepted.
Returns start from day you receive item NO EXCEPTIONS.
Custom Gaskets are not returnable as they are cut to size and molded to specific size.
Returns and Refund Policy Resources
Use OEM numbers, MPNs, SKUs, model numbers, serial plates, dimensions, voltage, and application notes to confirm commercial equipment parts before ordering.
- Browse all commercial equipment parts
- Commercial refrigeration parts
- Commercial cooking equipment parts
FAQs
How do I confirm fitment?
Compare the OEM number, MPN, model number, serial tag, voltage, dimensions, and photos with the original component.
Commercial Refrigeration and Cooking Equipment Parts
Search by OEM number, MPN, SKU, equipment brand, model number, serial plate, voltage, dimensions, mounting style, or part photos to confirm fitment before ordering.